Terms and Conditions of Sale and Delivery

COMPLAINT ABOUT PHONE OR REPAIR

If you wish to request a refund on your purchase, or if you want to lodge a complaint about a phone or tablet that you have purchased from us, please remember to remove all passwords, accounts, and personal data before sending it back to us.
Also, do not forget to remove your SIM card and memory card (we cannot be held responsible for these).
If you are returning an Apple device, make sure that your iCloud account, and "Find my phone" and/or "MI account" has been deleted or removed from the device.
Preferably, you should reset the device to factory settings, but it is not mandatory if you have already removed all passwords, personal data, and accounts (such as your Google Account, iCloud Account, Find My iPhone, etc.)
You must meet all of these requirements in order for us to process your complaint.

DESCRIPTION OF AN ERROR ON A PHONE OR TABLET

When complaining about a device purchased from MyTrendyPhone, you should provide as much information as possible regarding the problem. You must email us and, by means of the return form, provide a detailed description of the flaw and the issues you have experienced. Please include as much detail as possible so that we can process your complaint correctly, e.g. the circumstances under which the flaw becomes evident, whether it occurs continually, sporadically, etc.

-The item you want to send back must be returned in a clean condition, and this applies especially to headphones (which should not harbour any bodily material). If the returned product is unclean, a service charge of up to 80 EUR will be incurred. It should be sent with all original accessories (cables, charger, etc.) as well as a copy of the receipt/delivery note, which includes the IMEI -number.
-It is not mandatory to email us proof such as photos and/or video to demonstrate the flaw, but doing so facilitates and accelerates the treatment and resolution of your complaint.
- Note that battery capacity begins to decline 6 months after the date of purchase, and this is perfectly normal as the battery is used and worn over time due to use / intensive use and recurred charging. These factors can easily affect the speed of the device if you have not followed the manufacturer's instructions on proper use/charging.
- Warranty and complaint rights do not apply to loss/pressure damage, moisture/liquid damage, non-recoverable / proven defects or errors due to improper use and unauthorized opening of the unit, or the use of accessories from a third-party / software.

-It may take up to 60 business days to repair the unit.
You can read more about your rights as a customer and ours as a retailer on this website: ec.europa.eu
- You must contact the seller and report the error as quickly as possible. Making the error known within two months of discovery is always considered reasonable.
The seller with whom you traded must be able to repair the item.
No matter when you make it known, it is up to you to prove that there is, in fact, an error. You can do this in various ways, depending on what kind of flaw is in evidence.
For example, if you have purchased a new mobile that will not boot-up, you should allow the seller to investigate the error.
- The complaint period within the EU is at least two years
- You are allowed to complain about any errors that appear on a product, but the seller is only responsible for initial flaws - those present when the device was purchased
An initial error does not always make its present felt right away.
An error may be considered initial even if it emerges some time after purchase.
The seller cannot be held responsible for errors due to abuse, abnormal use (handling), accidents or similar.
Errors that occur within six months of dispatch are treated as having been present at the time of delivery unless otherwise indicated.
If the error only makes its presence felt later, the consumer must be able to prove that the error was already present on delivery, and that this is a so-called original error.
- Bear in mind that if you are complaining about a product that does not have an original defect, you may be responsible for the cost of investigating the error.
- Firstly, the seller has the right to try to resolve the problem. When purchasing goods, this means that the seller must have the opportunity to replace the item or deliver another, equally valuable item. In the event of a failure of service, you must allow the seller to correct the error. Therefore, you are not able to demand the cancellation of a purchase and your money back without first allowing the seller time to try to resolve the issue.
- For you to have the right to annul the purchase, the issue must be significant and of great importance to you. Also, the seller should have already tried to resolve the issue several times without any success. If you have incurred any additional costs due to the error, you may be entitled to compensation of the same. Significantly, you should be able to prove the costs you have incurred, for example, by submitting a receipt.

-If you and the seller cannot agree, in many cases you can appeal to the European Comission to seek a resolution.

Information for B2B customers

B2B Orders are accepted only when Mytrendyphone.eu has proof of payment - i.e. evidence that the entire amount has been transferred to Mytrendyphone's account.
B2B customers do not have 14 days for cancellations or returns.
B2B customers must check the goods immediately on receipt, and contact mytrendyphone.eu in the event of any complaint. Flaws cannot be reported later if they are not described upon receipt. If the product suffers from a hidden flaw, the customer must complete this form immediately after it has been identified: https://www.mytrendyphone.eu/shop/cms-return.html and an email must be sent to: customer.services@mytrendyphone.eu.
B2B customers have a 1- year warranty from the date the invoice was issued. Defective goods will be exchanged or repaired by Mytrendyphone.eu, but in such cases the 1-year warranty will not be extended. The customer must pay for shipping, but if the complaint is justified and the amount is within reasonable limits, the cost will be reimbursed.

The small print

Agreements with MyTrendyPhone are concluded in English.
When you do business at MyTrendyPhone, this is covered by the general rules of Danish law, including specifically the provisions of the Danish Sale of Goods Act, contractual law and rules on consumer transactions. As a consumer, you are therefore protected by the law in force in this area, i.e. primarily the Danish Sale of Goods Act and the Consumer Transactions Act.

Disclaimer

MyTrendyPhone cannot be held liable for anything other than that stated in Danish law.

Disputes

Any disputes between MyTrendyPhone and a business entity shall be settled by the Commercial and Maritime Court of Copenhagen.

E-policy

From 20 April 2004, MyTrendyPhone has acquired the right to use the e-mark. We decided to apply for the e-mark, because in our view, this effectively expresses the earnestness of our desire to eliminate any insecurity that is unfortunately often associated with doing business on and using the Internet.

SPAM mail, the latest Internet nuisance

The vast majority of people with an e-mail address are familiar with spam problems, i.e. unwanted advertising that often causes one's mailbox to overflow.

The problem is growing, but we wish to help to minimise the inconvenience and wasted time in the long term. For this reason, we do not use your personal data (i.e. your e-mail address) for any other purposes than those for which you have given your permission. This is one of the criteria for being approved to use the e-mark.

e-mark: a serious signal

The e-mark should signify to you that business conducted over the Internet at our website involves secure, safe and ethically proper traffic and conduct. Whenever you see the e-mark, you know that:

• The payment solution is approved
• You will never receive SPAM as a result of data given to us
• You have maximum consumer security

Who guarantees the e-mark?

The e-mark came about on the initiative of the eCommerce Foundation, a trust established by the Danish Consumer Council, the Danish Chamber of Commerce, the Danish Bankers' Association, the Union of Commercial and Clerical Employees, the Confederation of Danish Industries and a number of other major interest-group organisations.

Certain requirements have to be met in order to obtain the e-mark, including payment security, terms of business, right of cancellation and the correct recording and use of personal data. In the case of some criteria, the requirements for obtaining the right to use the e-mark are more stringent than current law. For this reason, the e-mark will in future be the consumer's ultimate symbol of secure, safe, and ethically proper business in our web shop.

Click here to verify the validity of MyTrendyPhone's e-mark.

Further details about the e-mark are available on www.e-maerket.dk

MyTrendyPhone has the following policies to protect you, your data and your privacy.

E-mail

If you have received an e-mail from MyTrendyPhone, this is due to one or more of the following reasons:

• Your e-mail address is in our files because you have indicated a wish to receive information in the future.
• You have previously ordered products at MyTrendyPhone, for which a reminder was sent to you on at least one occasion.
• You are engaged in an ongoing correspondence with us.

Share, sell, rent or use

MyTrendyPhone will never, share, sell or rent individual personal data to a third party without your express permission, unless MyTrendyPhone is ordered to do so by law.
Information given to us is only accessible to employees who are charged with contacting you or sending e-mails to you based on your query.

Unwanted e-mail from a third party

If you have received unwanted, unsolicited e-mail sent to you through our system, or which passes itself off as coming from our domain (MyTrendyPhone.eu), please forward a copy of the e-mail concerned along with any comments you might have to customer.services@mytrendyphone.eu.

Consumer Transaction Act

The placing of your order and your purchase via the MyTrendyPhone eShop is in Danish and at the same time is subject to the general rules of Danish law, including Consolidated Act No. 451 relating to certain consumer transactions (door-to-door selling, etc., distance selling and ongoing services), of 9 June 2004.

Provisos

We are not responsible for printing errors, price errors, changes to VAT or charges, or for a delivery failure.

St. Patrick's Day!

*The code STP17 is valid on 17 March, 2020. The discount is valid for all products under 135 €, and those not already on sale. It is not possible to combine this discount with other discounts and promotions.

Easter Code

*The code EASTER20 is valid on 13 April, 2020. The discount is valid for all products under 135 €, and those not already on sale. It is not possible to combine this discount with other discounts and promotions.

Terms and conditions for repaIr

If a customer wants his or her device to be repaired by MyTrendyPhone, the following terms and conditions apply:

GUIDELINES FOR REPAIRS

1. Find the type of repair you need on our webpage. If you are not sure what is wrong with your device, you can order diagnostics to be performed.

2. Order and pay for the repairs via our webpage. After a couple of seconds you will receive an order confirmation with an order number, which should be enclosed with the package.

3. Pack your device responsibly and send it to the following address:

MyTrendyPhone UK Ltd
112c High Street, Hadleigh
Suffolk IP7 5EL
United Kingdom

The sender is responsible for the shipment (that it is packed responsibly, does not disappear or become damaged in transport.) We suggest you send your device as a package, in order for the contents to be secured by the freight forwarder. Be sure that it can be delivered directly to our address, because we are not able to collect.

We provide the repair service that has been ordered from MyTrendyPhone, or repairs for damage described in the Repair form. Further repairs will only be performed on the basis of customer approval.

Accessories when sending a device for repair

Please do not send additional equipment such as memory/SIM cards, covers, chargers, etc. MyTrendyPhone cannot be held responsible for lost accessories.

Time for repairs

MyTendyPhone provides a swift and efficient service, but a longer repair time must be expected during particularly busy periods.

Dispatch / Shipment

The customer is responsible for shipment of the device to MyTrendyPhone. MyTrendyPhone recommends sending the unit with a Track and Trace number, as this guarantees that it is insured during shipping, and allows it to be tracked via a tracking number. If a device is simply placed in a postbox, there will be no insurance and there will be no possibility of tracking your shipment. It is therefore h3ly advised that you do not send the unit as you would an ordinary mail item. After completing the repairs, the items received will be sent back to sender's address, unless otherwise indicated.

Spare Parts

MyTrendyPhone always uses original spare parts where possible. In cases where original spare parts are not available, MyTrendyPhone always uses high quality spares (Grade A or OEM). This means that spare parts are of the same quality as the originals.

Disclaimer related to a lack of spare parts

All repair times associated with the disclaimer can be affected by the availability of spare parts. MyTrendyPone maintains a wide range of most of the spare parts that are needed. It can still happen that some parts are out of stock, and that the client's device can only be repaired when the part required is in back in stock.

Warranty

Because we want to serve our customers as quickly as possible, there are certain precautions MyTrendyPhone must take in relation to the repairs to be performed. Units coming in for repair have often been dropped or otherwise damaged. This may have caused damage to parts other than those to be repaired.

MyTrendyPhone is not able to troubleshoot devices before repairs start. This is because MyTrendyPhone wishes to serve customers as quickly as possible. It is precisely for this reason that we ask the customer to accept that the MyTrendyPhone liability and warranty only covers the particular procedure and spare part used to repair the damage to the unit. If MyTrendyPhone receives a unit that is not covered by a guarantee, MyTrendyPhone always offers a quote (price) for any further repairs to the unit. The warranty on repairs is valid for 6 months, upon presentation of a valid invoice.

Important - water damage:

MyTrendyPhone emphasizes that not all phones with water damage can be repaired. Non-replaceable parts in your phone may have been damaged by water. This can mean that the phone will not work properly again, or that it will stop working after some time. For this reason, we cannot guarantee water damage repairs. If we replace a spare part associated with water damage, you therefore only have a warranty for the replaced spare part and not for the actual repair.

When you complete the purchase of a repair, you the customer also accept the above conditions.

Warranty from manufacturer

Upon submission of a unit to be repaired by MyTrendyPhone, the customer accepts that any warranty on the device from the manufacturer's side can cease to apply. MyTrendyPhone cannot be held responsible for the termination of a warranty after a device has been repaired.

Claim

The warranty does not cover any malfunction, damage or wear, directly or indirectly caused by misuse, poor maintenance, violence or tampering. Complaints regarding defects or deficiencies should always be communicated to MyTrendyPhone a reasonable time after the defect or deficiency has been noticed, or should have been discovered.

Backup of data

The customer is responsible for backing up data before the unit is delivered for repair. MyTrendyPhone strives to keep all data on the client's device, but may not be held liable for any loss of data associated with repairs.

Personal Information

No personal information that is recorded by MyTrendyPhone will be transferred, sold or made accessible to third parties. All information is stored safely and is only available to trusted employees at MyTrendyPhone. When purchasing repairs MyTrendyPhone asks for a variety of contact information, including name, telephone number and email address. This information is used exclusively for dispatch of the order. The information is stored either electronically or on paper in unencrypted form and archived for five years.

Design your own cover

PLEASE READ THE TERMS OF USE CAREFULLY. ANY PURCHASES OFF OF OUR WEBSITE WILL CONSTITUTE ACCEPTANCE OF THESE TERMS.

MyTrendyPhone provides you Service "Design your own cover" under the following conditions. Once you decide to use Service "Design your own cover", you accept these conditions.

NOTE: Copyrighted material, nudity, violence, drugs, or otherwise explicit content will NOT be accepted for print.

1. Your Submissions to the Site:

Our service is for private use only.

1.1 Under these Terms, you may NOT place any of the following material or obtain any such material using the Service (a "Submission"):
** Any threatening, obscene, pornographic, racist, homophobic or profane material or any other material that could give rise to any civil or criminal liability under applicable law.
** Any material that could infringe rights of privacy, publicity or copyrights without the permission of the owner of these rights and the persons (or their parents or legal guardians, where applicable) who are shown in the material.

1.2 While MyTrendyPhone is NOT responsible for the content of the Submissions, MyTrendyPhone reserves the right to delete, move or edit submissions that it, in its sole discretion, deems abusive, defamatory, obscene or in violation of copyright or trademark laws or otherwise unacceptable. MyTrendyPhone may request confirmation of the copyright or trademark ownership from you. MyTrendyPhone reserves the right to suspend the shipping of any order before such confirmation is received.

1.3 Copyright Notice. MyTrendyPhone is committed to protecting photographers' copyrights. You are required to own the right or to obtain permission to use any image before the image is uploaded or becomes a Submission to MyTrendyPhone. By uploading files, you confirm that you have the lawful right to distribute and reproduce the content and materials contained in these files.

1.4 You will be held 100% responsible for the images that you upload for use in creating MyTrendyPhone custom covers and any issues (legal or otherwise) that arise from the creation of products displaying your uploaded images.

1.5 MyTrendyPhone will use your submitted data and image ONLY for the purposes of creating the printed covers.

1.6 Once you get your customised cover, the images you uploaded will be discarded.

2. Copyrighted Material, Software and Intellectual Property Rights:

2.1 All of the information, software, materials and content included on this Site, such as text, graphics, logos, button icons, images, and video clips is the property of MyTrendyPhone. MyTrendyPhone offers at the Site are protected by copyright and other pertinent laws. You may NOT copy or distribute such material without the copyright owner's prior written consent. Trademarks belong to their respective owners.

3. Colour and Printing Quality:

3.1 The printed cover will be fairly close to your submitted image, but cannot be 100% same, depending on quality of submitted image. Make sure to upload a high quality photo.
3.2 The colour you see on a screen will be a bit different from a printed object. Also, printing in different materials will have different visual effect.

4. Site and Personal Policies

4.1 Please review our other Site Policies posted on this website.

4.2 MyTrendyPhone has obligation to keep your Submissions confidential. Personal details provided to MyTrendyPhone through this website will only be used in accordance with our Privacy Policy.

5. Returns and Refunds Policy

5.1 MyTrendyPhone prints custom designed covers to the exact specifications of our customers. For this reason MyTrendyPhone will NOT accept returns if customers decide they want a different image on their cover other than what they ordered, or if they would have preferred a cover for a different phone model. This Service cannot be cancelled once your order is submitted.

5.2 MyTrendyPhone will only replace items that are faulty due to poor workmanship.

5.3 Although the covers we supply are regarded as protective covers, MyTrendyPhone will take no responsibility or consider any claims for broken phones we supply covers for. The onus is on the customer to obtain or already have the necessary insurance in place to cover accidental breakage.

5.4 The image configurator on the website notifies customers about image size and quality - once the order has been received, the customer has approved it disregarding the warning, hence no replacements will be made or entertained on poor quality imagery or wrong sizes of images. If you have any further questions about returns, please contact us.